We respect its user’s privacy and recognizes the need to protect any personal information you share with us. We would like to assure you that we follow appropriate standards. This Privacy Policy applies to your use of interactive features or downloads that:
We own or control.
Are available through the Services.
Interact with the Services and post or incorporate this Privacy Policy
By using our services or by otherwise giving us your information, you agree to the terms of this privacy policy. Please review the following carefully so that you understand our privacy practices.
We collect your name, mobile number, password, and email id while registering you as a user. These details are required to identify you as a unique user to provide you our services hassle free.
We collect your travel details like current location, travel time, source address and destination location only for the booking requests you make with us.
We also collect your feedback and ratings provided by you to improve our service offerings.
We collect your mobile OS type and device id to uniquely identify your device to send you relevant push notifications. If you choose to use the tracking feature and SOS Alerts, we use the mobile numbers shared by you in your profile to send them your location details to track you. This is for your safety purpose only. We require the information to identify you as a user, improve our services and provide better service to our users. We keep this information for internal record keeping purposes only.
We use your contact details to send you your trip related information to you as well as our service partners or associate. We may sometimes send you information about our new services, special offers or other information which we think you may find interesting to your email id or mobile number.
We may also sometime contact you for your feedback or market research purposes via email or mobile number. We are committed to ensuring that your information is secure with us and have taken appropriate steps to protect the information you share with us. We have implemented technology and security features to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure.
By using our services through the contact center, mobile app or website, you agree for us to collect any personal information necessary to provide you the requested service and you agree that such personal information may be disclosed to the service partners (who may be third parties) for those purpose or authorized government agencies.
We do not sell or rent any personal information to any third parties.
We may change this policy from time to time by updating this section.
Your continued use of our website contact center or mobile app and/or by continually making Bookings indicates your agreement with any future changes in this Privacy Policy.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen If there are any questions regarding this privacy policy you may write to us at nasruddin@poonatravels.com.
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
All the calls made to our call center are recorded by us for quality and training purposes.
All vehicles registered with Poonatravels.com are continuously tracked using GPS for security reasons only.
Poonatravels.com shall be entitled at any time without giving any reason or prior notice to terminate the booking of taxis done by the Customer.
Poonatravels.com encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Poonatravels.com Cabs during the journey, Poonatravels.com will try to locate the items but is not responsible for the same in case of loss or damage to the same.
If the Customer leaves any goods in the taxi or has any complaint in respect of the services or the use of the taxi, the Customer has to inform Poonatravels.com of the same in writing within 24hours of using the taxi or the services of Poonatravels.com.
The courts of Mumbai, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the services offered by Poonatravels.com or the agreement or arrangement between Poonatravels.com and the Customer.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India.
Notwithstanding User’s registration with National Do Not Call Registry (In Fully or Partly blocked category under National Customer Preference Register set up under Telecom Regulatory Authority of India), User hereby expresses his interest and accord its wilful consent to receive communication (including commercial communication) in relation to poonatravels.com. User further confirms that any communication, as mentioned herein above, shall not be construed as Unsolicited Commercial Communication under the TRAI guidelines and User has specifically opted to receive communication in this regard on the telephone number provided by the User.