GrubHop.in recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat the user information we collect on http://www.GrubHop.in and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online and mobile app customers. By visiting and/or using our website and app, you agree to this Privacy Policy.
GrubHop.in is a property of Pradish Ventures Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at No.1/1-1, First Floor, Connaught Road, Queens Road Cross, Shivaji Nagar, Bangalore 560052
Information we collect
Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and ip address.
Payment and billing information. We might collect your billing name, billing address and payment method when you place an order on our platform GrubHop (website/mobile app). We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner Razor Pay.
Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to Grubhop.in.
Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We collect information in different ways.
We collect information directly from you. We collect information directly from you when you register on our web or mobile platform. We also collect information if you post a comment on our websites or ask us a question through phone or email or chat support
We collect information from you passively. We may use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
Use of your personal information
We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or mobile app, address an issue reported by you or for other promotional purposes.
We use information to respond to your requests or questions. We might use your information to confirm your registration and to address any issues you are facing on our platform.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content/restaurants based upon your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes. We might send you information about special promotions or offers about our platform only. We might also tell you about new features or products about our platform only.
We use information to send you transactional communications. We might send you emails or SMS about your account or a food order purchase.
We use information as otherwise permitted by law.
Sharing of information with third-parties
We will share information with third parties who perform services on our behalf. We share information only with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
Third party sites
If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
Delivery Partners (GrubHop- Hopperoos)
To participate as a GrubHop Hopperoo /Delivery agent, you must permit the GrubHop Hopperoo Services to access location services through the permission system used by your mobile operating system (“Platform”) or browser. We may collect the precise location of your device when the Hopperoo app is running in the foreground or background of your device. We may also derive your approximate location from your IP address. We use your location information to verify that you are present in your preferred region or city when you begin or engage in a delivery through the COMPANY NAME Services (a “Delivery”), connect you with delivery opportunities in your zone, and track the progress and completion of your Deliveries. You can enable the location tracking feature through the settings on your device or Platform or when prompted by the GrubHop Hopperoo mobile app.
If you choose to disable the location feature through the settings on your device or Platform, GrubHop will not receive precise location information from your device, which will prevent you from being able to Trip and receiving delivery opportunities in your area.
Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Prashanth Babu
No.1/1-1, First Floor, Connaught Road, Queens Road Cross, Shivaji Nagar, Bangalore 560052
Phone: +91 9945831788
Email: prashath.sj@grubhop.in
If you have any questions about this Policy or other privacy concerns, you can also email us at support@grubhop.in
Updates to this policy
This Privacy Policy was last updated on 24.02.2021. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.